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SEVEN STAGES OF GARMENT CARE

Our customers have faith in us to care for their clothes and household textiles. To ensure consistent quality standards and precise attention to detail is provided to every garment that comes through the doors of Sylvia Grey. Here are the seven stages of garment care that Sylvia Grey follows.

1. DETAILING

Garments are inspected thoroughly and are prepared for cleaning and rejuvenation. The entire process includes identifying fabric types(s) and garment construction technique, protection or removal of garment buttons or additional ornamental detailing, a surface survey to locate, identify, and log any marks or stains required for stage two.

2. STAIN REMOVAL

Professionals perform the stain removal by using traditional and advanced modern techniques drawn from the three decades of experience of Sylvia Grey in treating unique textiles.

3. CLEANING

Our expert team will look into the material, construction, and detailing of each garment before providing the most suitable treatments that include dry cleaning, laundering, and hand cleaning.
If your garments require dry cleaning, we can assure you that your garments will be treated with environment-friendly dry cleaning without the use of any harsh or toxic chemicals. Irrespective of your cleaning type, Sylvia Grey will employ the best technologies, attentive care, and only the best and greenest cleaning methods.

4. HAND FINISHING

Pressers with the best expertise individually finish your garments to the exact specified requirements.

5. MINOR REPAIRS

Sylvia Grey attends to the loose hems, open seams, loose buttons, missing buttons, etc., to ensure that your garments are returned to you in their best condition.

6. INSPECTION

Every item is formally inspected in exacting details to ensure that the garments are at their very best when sent back to their owners.

7. PACKAGING

We extensively use tissues, custom hangers, and specifically designed bags and boxes to ensure your garments' safe return to your closet. As an organization that is environment friendly, you can be assured that we do take steps to minimize the packing area without compromising the quality standards and undertake recycling to minimize waste wherever possible.