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Terms

If you are looking for customised services in London from your laundry service, then the best option at your disposal is Sylvia Grey.

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Sylvia Grey , a Partnership firm , incorporated under the provisions of the partnership Act, , and having its registered office at Unit 5, 23-35 Gorst Rd, Park Royal, London NW10 6LE, United Kingdom where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns. The creation of this Privacy Policy ensures our steady commitment to your privacy with regard to the protection of your invaluable information. This privacy policy contains information about the Website and iOS or Android App Laundry Bucket.

If you have any queries or concerns regarding this privacy policy, you should contact our customer support by email at info@sylviagrey.com.

The Application is an online platform that facilitates the users to avail laundry, ironing, dry-cleaning, pick up and drop services. Once a customer opens the mobile application, the interface demands the user to provide address details, delivery type, pickup time and delivery time. After an order has been placed the customer can also view the status of the order using the application.

  1. INFORMATION COLLECTED:

    We may collect the following information:

    1. Personal data of the User such as, but not limited to, Name, Address, Contact number, Email ID.
    2. Sensitive personal information, which refers to your financial information, such as but not limited to your credit or debit card numbers and your passwords.
  2. OUR USE OF YOUR INFORMATION:

    The information provided by you at the time of registration shall be used to contact you when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data and Sensitive Personal Information may be collected and stored by us for internal record.

  3. CONFIDENTIALITY:

    Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Application.

    We shall not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.

  4. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES:

    Due to the existing regulatory environment, we cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy.

  5. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE:

    Following registration, you can review and change the information you submitted at the stage of registration, except your mobile number and email address. An option for facilitating such change can be facilitated by emailing us at info@sylviagrey.com

  6. SECURITY:

    We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside.

  7. DISCLAIMER:

    We cannot ensure that all of your private communications and other personal information shall never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information shall always remain private.